Hospital Management System

System Guidelines

End-to-end patient workflow used by SOMALI HEALTHBRIDGE CONSULTANT - from first contact through treatment, billing, referral, and follow-up.

1. Patient / family contacts hospital (phone, walk-in, or website).
2. Reception creates CRM inquiry/lead and captures basic complaint details.
3. Patient registration - unique Patient ID, ID/passport upload, contacts, emergency contact, medical/surgical history.
4. Consent collected - consent signed + consent document uploaded.
5. Medical Coordinator assigned - treatment status = Intake; case added to coordinator dashboard.
6. Appointment booked with doctor (date/time/type) and confirmation/reminder sent.
7. Patient arrives and checks in - queue token issued.
8. Nurse records vital signs (BP, pulse, temp, SpO2, etc.).
9. Doctor starts consultation (EMR) - chief complaint, examination notes.
10. Doctor records provisional diagnosis (and ICD if available).
11. Doctor orders laboratory tests from EMR.
12. Lab staff process tests and upload results.
13. Doctor reviews lab results.
14. Doctor orders imaging (X-ray / CT / MRI as needed).
15. Radiologist reports imaging; doctor reviews report.
16. Doctor finalizes diagnosis and treatment plan.
17. Doctor writes e-prescription.
18. Pharmacist dispenses medicines and counsels patient.
19. Finance generates OPD invoice (consult + lab + imaging + pharmacy).
20. Payment collected / balance tracked.
21. If higher care needed: Coordinator creates hospital/international referral with documents packet.
22. Management reviews and approves referral; specialist assigned.
23. Travel / admission planning (tickets, arrival, partner hospital admission).
24. Treatment updates and documents archived during partner care.
25. Discharge summary received - patient returns; referral marked completed.
26. Final billing / outstanding balance cleared.
27. Follow-up appointment scheduled.
28. Follow-up consultation completed in EMR.
29. Case closed - treatment status = Completed.

1. Contact
2. Register
3. Consent
4. Assign coordinator
5. Book appointment
6. Check-in / queue
7. Vitals
8. Consult / EMR
9. Lab
10. Imaging
11. Diagnosis
12. Pharmacy
13. Bill / pay
14. Referral (if needed)
15. Approve referral
16. Travel / admit
17. Treat / update docs
18. Discharge
19. Final bill
20. Follow-up
21. Close case